Business Analysis Services
Requirements a development team can build from without guessing
ZingZee's business analysis services record how a company works today, define what the software must do, and write it down as requirements, process models, user stories, and acceptance criteria that engineers build against and the business signs off. Analysts work on ZingZee's own projects or inside the client's team, from Limassol, Cyprus.
- Cyprus, engineers across the globe
- Five-phase delivery
- Typed, tested, handed over
What business analysis is
Business analysis is the work of finding out what a company needs from a piece of software and writing it down in a form that a development team can build, a tester can check, and the business can sign.
ZingZee's business analysis services cover the full sequence: interviews and observation of the people who do the work, a map of the process as it runs today, and a statement of what the new system must do and must not do. The sequence ends in a backlog of user stories with acceptance criteria that the engineers estimate and build from. The analyst sits between the business and the development team for the length of the project, answers the questions that arise during the build, checks that what ships matches what was agreed, and keeps the requirements current as decisions change. ZingZee provides analysts on its own delivery projects, as a discovery phase before a build is priced, and as a placement inside the client's team for an ERP selection, a systems replacement, or a product programme, in each case from its office in Limassol, Cyprus.
Use cases
Select an ERP against written requirements
An analyst maps the current stock, order, and finance processes, writes the requirements, and scores three candidate systems in scripted demonstrations, so the contract is signed against a document the operations team approved.
Replace a system nobody can fully describe
Interviews, observation, and a review of the database and the reports reconstruct what a fifteen-year-old system does, including the rules hidden in spreadsheets, before a replacement is specified.
Turn a founder's product vision into a backlog
An analyst works with the founders and early customers to write the user stories and acceptance criteria for the first release, so the development team estimates against a scope everyone has read.
Stop a development team building the wrong features
An analyst placed between the business and the team writes and refines the stories, answers questions during the sprint, and checks each release against the criteria before it reaches users.
Prove to an auditor how the system enforces a rule
The requirements trace each business rule to the story that implements it and the test that checks it, so the compliance question is answered from the documentation.
Requirements a development team can build from without guessing
Industries where ZingZee has analysed processes
ZingZee has analysed and specified processes in travel and hospitality, where bookings, pricing, owner accounting, and housekeeping for a villa rental group were mapped before the platform that replaced four people's manual work was built; in retail, where stock, order, and returns processes across two shops and a warehouse were specified for a live mirror of SAP; in financial services, where an invoice intake and commission process for a professional services firm was documented and automated; and in insurance, where policy-checking rules were captured from a broker's staff before the tool was built. The same service is offered to logistics, healthcare, real estate, manufacturing, and public sector organisations in Cyprus and across Europe, and to any company selecting an ERP or CRM.
Business analysis services ZingZee provides
Discovery and current-state analysisZingZee's analysts interview the people who do the work, observe the process as it runs, and collect the forms, spreadsheets, and reports it depends on. The output is a current-state process map with the volumes, the exceptions, and the pain points at each step, signed off by the people described in it.
Requirements and specificationsZingZee writes the functional and non-functional requirements for the new system: what it must do, for whom, under what rules, at what volume, and with what integrations. The document is structured so a vendor can respond to it, an engineer can estimate from it, and a tester can check against it.
User stories, backlog, and acceptance criteriaZingZee turns the requirements into a prioritised backlog of user stories with acceptance criteria, ready for sprint planning. Each story names the user, the action, the outcome, and the conditions under which it is done, so the development team builds the right thing the first time.
System selection and vendor evaluationFor an ERP, CRM, or other packaged system, ZingZee's analysts write the requirements, score the candidate products against them in structured demonstrations, and produce a comparison the board can decide on, with the gaps each product leaves and the cost of closing them.
Analyst placement in the client's teamZingZee places a business analyst inside the client's project or product team for a quarter or longer, working with the client's stakeholders and developers in the client's tools. The placement runs on a monthly rate with a notice period and follows the same practices as ZingZee's own projects.
When a business analyst is
the right choice.
When a business analyst is the right choice
A business analyst is the right choice when a company is about to spend a significant sum on software and cannot yet write down, in one document its own staff agree with, what the software must do. The common triggers are an ERP or CRM selection where the vendors' demonstrations are the only specification, and a replacement of a core system that grew over fifteen years and lives in the heads of three people. Two more are a product programme where the founders' vision has to become a backlog, and a development team that keeps building features the business sends back. It is the right choice when several departments share a process and each describes it differently, and when a regulator or an auditor will ask how the system enforces a rule. It also suits a company commissioning work from any supplier, because a requirements document written on the client's side gives it something to hold the supplier to, and a change log that shows what was agreed and when.
When business analysis is the wrong answer
Business analysis is the wrong answer when the requirement is already clear, small, and agreed, since a two-page brief and a fixed-scope project reach the result faster than a formal analysis. It is the wrong answer when the decision the company needs is technical, such as which platform or hosting model to use, which a solution architect resolves. A company that has decided to change how it works and needs the change managed needs a change programme, because an analyst records and specifies processes and does not run one. Business analysis is also the wrong choice where the leadership is unwilling to have its process examined, because an analyst who is kept away from the people doing the work produces a document that describes the organisation chart and misses the spreadsheets that run the business. The strategic assessment states which case applies, and where the answer is a brief, an architect, or a discovery sprint, ZingZee says so.
Business analysis engagement scope
Deliverables
A current-state process map, a requirements specification with functional and non-functional requirements, a prioritised backlog of user stories with acceptance criteria, a traceability matrix from requirement to story to test, and a decision log, all in the client's own workspace.
Deliverables
A current-state process map, a requirements specification with functional and non-functional requirements, a prioritised backlog of user stories with acceptance criteria, a traceability matrix from requirement to story to test, and a decision log, all in the client's own workspace.
Included as standard
Stakeholder and user interviews, observation sessions, review of existing documents and data, workshop facilitation, two rounds of review on each document, sign-off sessions with the business, and the analyst's availability to the development team for questions during the build.
Access and approvals
The client provides access to the people who do the work, to the systems, forms, spreadsheets, and reports the process depends on, and to sample data, and names the business owner who approves each document.
Priced separately
Solution architecture and technical design, UI/UX design and prototyping, vendor contract negotiation, change management and training programmes, and data migration analysis beyond the requirements are scoped and quoted as their own items.
What the client provides
A sponsor who resolves disagreements between departments, two to four hours a week from each named stakeholder during the analysis, decisions within five working days of a review, and a business owner for each process who signs the document that describes it.
Outside the engagement
Decisions about the organisation's structure, headcount, and policy remain with the client. Running the procurement, executing the change programme, and operating the selected system are outside a business analysis engagement unless agreed in writing.
How a business analysis engagement with ZingZee runs
A business analysis engagement with ZingZee runs through the five-phase delivery framework. The strategic assessment identifies the processes in scope, the stakeholders, the systems and documents involved, and the decision the analysis must support. It also fixes the format of the deliverables so the output fits the client's next step, whether that is a build, a tender, or a board paper. The AI roadmap for an analysis engagement is the analysis plan: the interview and observation schedule, the workshop calendar, the order in which processes are mapped and specified, and the review and sign-off points. Integration and deployment is the analysis itself: current-state mapping, requirements, stories and acceptance criteria, the traceability matrix, and the sign-off of each document by its business owner. Adoption and enablement hands the backlog to the development team or the tender pack to procurement, with the analyst attending the first sprint plannings or vendor demonstrations to answer questions and refine the stories. Governance, optimisation and scale keeps the requirements current through the build, records each change and the reason for it in the decision log, and checks each release against the acceptance criteria. Where the analyst is placed in the client's team, the same phases run under the client's product owner.
Strategic assessment
We assess how the business operates today: its processes, its data and the systems it runs on. From that we identify the use cases with the highest return and confirm the organisation is ready to adopt them, so the programme starts from a defined baseline.
AI roadmap
Findings become a phased roadmap that balances early wins with the longer build. ZingZee sets the milestones, the resourcing and the governance that keep delivery on schedule and aligned to business objectives.
Integration and deployment
Our engineers develop, validate and deploy the solution into your production environment, integrated with the enterprise systems you already run and sized for the workloads it will carry.
Adoption and enablement
Enablement programmes prepare business users and technical teams to work with the new capability, and structured change management ensures the organisation captures the full value of what has been deployed.
Governance, optimisation and scale
Ongoing governance, monitoring and optimisation keep the solution accurate, compliant and performing. Proven solutions are then scaled across departments and regions under the same data governance standards.
Business analysis tooling
ZingZee's analysts work in a standard set of tools and produce documents the client's staff can open and maintain. The standard set covers:
- BPMN process models for current and future state
- Confluence, Notion, or the client's own workspace for specifications and the decision log
- Jira or Linear for the backlog, stories, and acceptance criteria
- A traceability matrix from requirement to story to test
- Figma wireframes where a screen clarifies a requirement
- SQL and spreadsheet analysis of the client's data to check volumes and exceptions
Business analysis practices
Every requirement ZingZee writes names its source: the interview, the observation, the document, or the data query it came from, so a stakeholder can see why it exists and a later reader can check it. Processes are mapped from observation of the work as well as description of it, because the spreadsheet on one person's desktop is usually where the real rule lives. Each document is reviewed by the people it describes and signed by the business owner before it moves on, and disagreements between departments are recorded and taken to the sponsor for a decision within the week. User stories carry acceptance criteria written so a tester can pass or fail them without asking, and non-functional requirements carry a number: a volume, a response time, a retention period, a permission rule. Changes after sign-off are recorded in the decision log with the date, the reason, and the person who agreed them, and the traceability matrix is kept current so any story can be followed back to its requirement and forward to its test. The analyst attends the development team's planning and review sessions for the life of the build.
Cost and time for business analysis
The cost of business analysis depends on the number of processes in scope, the number of stakeholders and departments, the depth of the current-state work, the format of the output, and whether the analyst stays with the development team through the build. A discovery phase for a single process or a small product runs two to four weeks and ends in a specification and a backlog. A systems replacement or an ERP selection across several departments runs six to twelve weeks of analysis, with the selection work after it. An analyst placed in the client's team is priced as a monthly rate with a notice period, and an analyst attached to a ZingZee build is included in the team's monthly rate. ZingZee provides a written estimate after the strategic assessment and phases the analysis so the first processes reach the development team or the tender while later ones are still being mapped.
What happens next?
You send a description of the decision you face: the system you are replacing, the product you are planning, or the selection you are running, and the departments involved.
An analyst reads it and replies within two working days with the shape of an assessment.
You sign a non-disclosure agreement if you need one, and you receive a proposal with the processes in scope, the phases, the estimate, and the people.
Frequently asked questions
Straight answers on Business analysis work with ZingZee.